Privacy Policy

This Privacy Policy outlines how DesignerDives ("we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit, use our services, purchase from designerdives.com, or otherwise interact with us (collectively, the "Services"). "You" and "your" refer to any user of our Services, whether a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with these practices, please refrain from using our Services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, along with the revised "Last Updated" date. Please review this Policy regularly to stay informed about how we protect your privacy.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources over the past 12 months, depending on your interactions with us. This information may be used to communicate with you, deliver our Services, comply with legal obligations, enforce our Terms of Service, and protect the rights of our users and others.

Personal Information We Collect

The type of personal information we collect depends on how you engage with our Site and Services. "Personal information" refers to data that identifies, relates to, or could be associated with you. We collect the following categories of personal information:

1. Information You Provide Directly:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Name, billing and shipping addresses, payment details, email, and phone number.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items viewed, added to your cart, or added to your Wishlist.
  • Customer Support Information: Details you include in communications with us, such as messages sent through our Services.

Certain features of our Services require you to provide specific personal information. You may choose not to provide this information, but doing so may limit your access to certain features.

2. Information Collected Through Cookies:
We automatically collect certain information about your interactions with our Services ("Usage Data") through cookies, pixels, and similar technologies. This data may include details about your device, browser, network connection, IP address, and your use of our Site.

3. Information Obtained from Third Parties:
We may receive information about you from third-party vendors and service providers, such as:

  • Service Providers: Companies like Shopify that support our Site and Services.
  • Payment Processors: Entities that process payment information to fulfil your orders.

If we obtain your information from third parties, we will treat it according to this Privacy Policy. However, we are not responsible for the accuracy or practices of third-party entities. For more information, refer to the "Third-Party Websites and Links" section below.

How We Use Your Personal Information

1. Providing Products and Services:
We use your personal information to process your payments, fulfil orders, manage your account, arrange shipping, and handle returns and exchanges. This is necessary for the performance of our contract with you.

2. Marketing and Advertising:
We use your information to send promotional communications and to tailor the Services and advertising to your preferences. This includes marketing via email, text message, or postal mail, as well as showing you relevant ads on our Site and other platforms.

3. Security and Fraud Prevention:
We use your information to detect, investigate, and address potential fraudulent, illegal, or malicious activities. If you register an account, you are responsible for keeping your credentials secure. Contact us immediately if you suspect your account has been compromised.

4. Communication:
We use your information to respond to your inquiries, provide customer support, and improve our Services.

Cookies

We use cookies to enhance and improve our Site and Services, including storing your preferences and running analytics. Third parties may also use cookies on our Site to tailor services and advertisements. You can control cookie settings through your browser, but please note that blocking cookies may impair your experience.

For more details on the cookies we use, visit Shopify's Cookie Policy.

How We Share Your Personal Information

We may share your personal information with third parties for legitimate purposes, including:

1. Service Providers:
Vendors who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.

2. Business and Marketing Partners:
Companies, including Shopify, that provide services and advertisements to you.

3. Affiliates:
Within our corporate group for business purposes.

4. Legal Compliance and Protection:
In connection with business transactions, legal obligations, or to protect our rights and the rights of others.

In the past 12 months, we have disclosed certain categories of personal information to third parties as described above. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

If you choose to submit user-generated content, such as product reviews, to any public area of our Services, this content will be accessible by anyone. We cannot control who will view or use this information and are not responsible for its security.

Third-Party Websites and Links

Our Site may include links to websites or platforms operated by third parties. We are not responsible for the privacy practices or content of these sites. Review their privacy policies and terms before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

While we take reasonable measures to protect your information, no security system is foolproof. We recommend using secure channels when communicating sensitive information to us. We retain your information as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access/Know: Request access to the personal information we hold about you.
  • Delete: Request deletion of your personal information.
  • Correct: Request correction of inaccurate personal information.
  • Portability: Request a copy of your personal information and its transfer to a third party.

You may also have the right to restrict our processing of your personal information, withdraw consent where applicable, or appeal our decision if we deny your request. To exercise your rights, contact us using the information below. We will not discriminate against you for exercising these rights.

Complaints

If you have concerns about our processing of your personal information, contact us at the email below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including the United States. We take steps to ensure adequate protection of your data when transferred internationally, such as using Standard Contractual Clauses.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: info@designerdives.com